About us:

Moxsafe is a small self-defense retailer. We strive to bring you quality products at a fair price.

To get in contact with us: Telephone 804-735-0409 Fax: 804-490-6242 Email: info@moxsafe.com

RETURN POLICY: We as a wholesaler will replace any defective item. There is a 20% restocking fee for the return of non-defective items.

On some items, it would help prevent returns if we can speak directly to the customer. Many times we can find the problem.

Customers can send a defective item directly back to us. The customer will package the item and then address it to the address below.

An RMA # will have to be obtained (Return Merchandise Authorization number). The RMA # must be written on the outside of the box. There must also be a note in the box explaining the problem. Returns received without a note will result in a longer processing time.

RETURNS THAT DO NOT HAVE RMA #’S ON THE LABEL WILL BE REFUSED AND RETURNED TO THE SENDER.

Sample return package
Moxsafe Defense Products LLC
RMA # 00000000
1867 Caravan Trail #105
Jacksonville, FL 32216

Once a return is received we will determine whether or not it is defective and then process the customer’s request.

Replacements for the defective items will be shipped directly back to the customer just as a drop-ship would at no charge.
If the product is NOT defective, a choice of in-house credit or reship product back to customer will be given.